Shipping policy

Thank you for shopping with Noor Souq. We are committed to delivering your orders safely and on time. Please read our Shipping Policy before placing an order.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festivals, sales, or high-demand periods, processing may take slightly longer.

Shipping Coverage

We currently deliver across India. Delivery availability depends on your PIN code and our courier partners.

Delivery Timeline

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping is available on all prepaid orders unless otherwise mentioned on the product page or during checkout.
  • Any applicable shipping charges will be displayed at checkout before you complete your purchase. The store currently advertises free shipping on all orders.

Order Tracking

Once your order has been dispatched, you will receive an email or SMS with your tracking details. You can use the tracking number to monitor your shipment.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the order, the shipment may be returned to us. Re-shipping charges may apply.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your Order ID
  • Clear photos of the product and packaging
  • A brief description of the issue

We will review your request and provide an appropriate resolution.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Adverse weather conditions
  • Public holidays
  • Natural disasters
  • Courier service disruptions
  • High order volumes

We appreciate your patience in such situations.

Change of Shipping Address

If you need to change your shipping address after placing an order, please contact us immediately. Address changes can only be accommodated if the order has not yet been dispatched.

Contact Us

If you have any questions regarding shipping or your order, please contact us at noorsouqofficial@gmail.com